State Farm® Insurance Agent Todd Heeter

"Todd was great! He answered all my questions and made my auto insurance coverage transfer from another carrier easy and seamless. Highly recommend!"

"Todd Heeter is very knowledgeable and professional to work with. Great experience!"

"From the very beginning, they have been incredibly responsive, knowledgeable, and genuinely caring. Insurance can be confusing, but they take the time to explain everything clearly and make sure I understand my coverage and options without ever feeling pressured. What really stands out is how much they go above and beyond. Whether it’s answering questions quickly, helping me find ways to save money, or walking me through a claim step by step, they consistently make the process easy and stress-free. It truly feels like they have my best interests in mind, not just trying to sell a policy. Customer service like this is hard to find these days. It’s clear they take pride in their work and care about their clients. I feel confident knowing I have someone I can trust looking out for me and my family. I would absolutely recommend this State Farm agent to anyone looking for reliable coverage and outstanding service."

"After my scary accident, my car and belongings and getting back to work safely was not stressful at all thanks to Todd and his Statefarm team ! Incredible customer service and support ! Highly recommend them for all your insurance needs- we have several policies with them !"

"Thank you Tina you're always very kind ,friendly, and helpful. Appreciate you!! Everyone always friendly & professional."

"*Update: Over the last few months things have gone downhill! Have tried to call on multiple occasions and not able to get through. Debby and Erica were always great at getting the phone or at least calling you back. Well, I learned from a friend that's also a customer that they ended up going into the office because they were having the same issue. They told me that both Debby and Erica are no longer there... not by their choice. Well, I'll be moving my business. I hope I can find Debby or Erica!!* I’ve worked with Debby and Erica for some time now, and they’ve consistently provided exceptional service from day one. In the past, they made the insurance process simple, clear, and stress-free — and they continue to go above and beyond every time I reach out. Both are incredibly knowledgeable, friendly, and always take the time to explain options in a way that’s easy to understand. Their professionalism and genuine care for their clients truly set them apart. Todd recently took over for John, and while I haven’t had any direct communication with him yet, I’ve heard wonderful things about his service and leadership. I’m confident the same level of excellence will continue under his guidance. I’m grateful for the continued support from Debby and Erica!"

"I talked to Tina on the phone was very helpful the information I needed."

"Talking to Tina on the phone was perfect! She helped with all my questions. Also State Farm is an amazing company anyways!"

"As soon as I walked in I got greeted such a lovely staff!"

"I have been with this office for over 30 years, but that was when Jon Veersma was the owner/agent. He had 2 office representatives (Erica and Debbie). They were very pleasent, knowledgeable, and always very helpful when I would call to ask them to explain something about my policies. After this agent took over things have changed. The representatives (Erica&Debbie) are no longer working there. Also, I called Todd to ask him to explain about the Personal Injury Protection coverage on my vehicles, and I was given the wrong information by him.I found this out after calling another state farm local office. I have decided to transfer all my policies to another office in which the owner/agent has been in business for many years, and is more experienced. Everything I have stated here has been told directly to Todd Heaters owner/agent. Maybe you'll have a better experience."

"Great personal service!"

"This is a revision. No longer 5 star rating in my experience. Have since had a chance to deal with this new agent. 1 star only because can't give -5. Had to change to new agent. Disappointed."

"We’ve been with Jamie Veersma (now Todd Heeter) for years and so appreciate the excellent customer service we’ve experienced. Erica and Debbie are wonderful to work with, always quickly replying to requests, answering questions and helping with our claims any way they can. Thank you for making processes run smoothly and for the excellent customer service along the way!"

"I love dealing with Debbie and Ericka they are both super friendly and helpful. They always answer all my questions. Great office!!"

"Erica was so easy to work with! She helped me with my insurance and answered all my questions. Very pleasant to work with and saved me money. Thank you Erica!"

"I have been with the State Farm office of John & Jamie Veersma (now Todd Heeter) for over 50 years. The service is the best. The office staff (Erica Santiago) & others are very professional & knowledgeable about all things State Farm."

"Todd, Erica & Debbie are amazing! I highly recommend this office for all your insurance needs!"

"Muy recomendado.. buena atencion y disponibilidad la Srta Erika es muy amable y habla español .👍"

"Erica Santiago is the best"

"Great people to take care of business and Great Agency!!"

"True professionals, with great customer service!"

"Very professional and great customer service!"

"I have been with State Farm since I was 16, Erika and Deb with Todd Heeter's office in St Joseph are outstanding. Anytime I need a quote, need to make changes or simply have a question, they are prompt and efficient. They are very knowledgeable and up to date on all the new insurance changes. They offer personal customer service and make you feel appreciated."

"Very knowledgeable and experienced team...highly recommend!!!"

"Wonderful experience every time I visit this State Farm office. The entire team is friendly and professional. Debby and Erica are especially amazing—they always respond quickly and make sure all my questions are answered. I truly appreciate their care and attention!"