State Farm® Insurance Agent Todd Heeter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gabrielle Dobrzykowski
April 16, 2026
5
out of
5
rating by Gabrielle Dobrzykowski
"Cole was amazing!! Super friendly and professional! Couldn’t recommend more!"
We responded:
"We agree, Gabrielle! Cole is a stud! It makes our day to see those 5-stars. Our entire team strives to have friendly and professional interactions with our customers while helping them with their auto, home, and life insurance needs! - The Team at Todd Heeter State Farm"
Shelby Harding
April 16, 2026
5
out of
5
rating by Shelby Harding
"Cole was the absolute best! he was professional, knowledgeable, and actually took the time to make sure I understood everything instead of rushing me through the process. He made something that’s usually stressful feel easy and straightforward. Anytime I had a question, he was quick to respond and made sure I felt confident in my decisions. It’s rare to find someone who genuinely cares about their customers and takes pride in what they do, but it’s clear he does. I highly recommend cole!!"
We responded:
"What a review Shelby! Thank you so much for sharing your experience with Cole. He is doing a terrific job! Inspiring confidence in our customers is part of our vision! We are so happy to hear you felt that way while working with Cole. -The Team at Todd Heeter State Farm"
lucia gonzalez
April 9, 2026
5
out of
5
rating by lucia gonzalez
"muchas gracias a las muchachas de state fatm por ponerle aseguranza a mi ven otra vez"
We responded:
"Acabas de alegrarnos el día, Lucía. ¡Grandes sonrisas por todas partes después de leer tu reseña! Me alegra que hayamos podido ayudarte con el seguro de tu furgoneta. ¡Gracias! -Todd Heeter State Farm"
B
April 8, 2026
5
out of
5
rating by B
"I reached out to Todd’s office for policy changes and Cole informed me I had to speak with my agency to make the changes. I’m glad he pointed me in the right direction. Very knowledgeable team!! Will recommend my friends in the St Joe area to go see Cole at Todd’s office!"
We responded:
"B, we are always here to help. It happens more often than you think! Glad we could redirect you to the right spot! Appreciate your shout out for Cole as well. His customers love working with him! -The Team at Todd Heeter State Farm"
Jonah McDonough
April 7, 2026
5
out of
5
rating by Jonah McDonough
"Great local agent!"
We responded:
"Jonah, we appreciate the kind words. Being a newer agency in the area, we are striving to put a local touch on all we do! Thank you for noticing and sharing! -Todd Heeter State Farm"
Mackenzie Panozzo
March 26, 2026
5
out of
5
rating by Mackenzie Panozzo
"I’ve recently joined State Farm. Coleman was really helpful with my husband and I! He was able to get us a great deal with full coverage!!! Thank you so much!"
We responded:
"It's so amazing to hear from customers like you, Mackenzie! Cole is doing an amazing job! Happy to hear we could get you protected at the right price with your auto insurance! Thank you for sharing your experience! - The Team at Todd Heeter State Farm"
Brittany Harding
March 25, 2026
5
out of
5
rating by Brittany Harding
"All of the staff at Todd’s office are very nice and welcoming, Tina, Emily and Todd all asked me how my day was which I find very comforting knowing that they showed that they actually had interest in me as a person not just a sale. Coleman helped me with a quote and got me cheaper insurance for my cars and I appreciate that so much."
We responded:
"Wow, we so appreciate the kind words and all those stars, Brittany! We want our customers to feel appreciated and welcomed. We are happy to hear you felt that way. Our team works hard to help customers like yourself protect what matters most. Glad we could provide value for your auto and renter's policies! Thank you for sharing! -The Team at Todd Heeter State Farm"
Amanda Jarman
March 20, 2026
5
out of
5
rating by Amanda Jarman
"I have been searching for good car insurance for a while now and called Todd Heeters office for help. I am saving so much with State Farm and I’m happy to be a customer!! Thank you Cole for helping me get situated with my coverage."
We responded:
"Amanda, your feedback made our day - THANK YOU! We're so glad you had a great experience and am proud of the team (Cole) for making the process simple and easy. We appreciate you being a part of our Agency! -The Team at Todd Heeter State Farm"
Larry Davis
March 20, 2026
5
out of
5
rating by Larry Davis
"Amelia is top notch! She is a wonderful, responsible, honorable, dedicated, and loyal, honest person to do business with, Larry Davis"
We responded:
"Wow Larry! We love Amelia as well! Thank you for taking the time to give us all those stars! Glad we could help with your motorcycle! Be safe out there now that the weather is starting to turn! -Todd Heeter State Farm"
Amanda Textor
March 19, 2026
5
out of
5
rating by Amanda Textor
"Called to speak with someone about auto insurance and Cole helped me understand what the coverages means and I feel more comfortable now knowing what coverage is best for me. Look forward to working with this State Farm soon."
We responded:
"Hey Amanda! We are grateful that you are trusting us with your auto insurance needs. Sounds like Cole did a great job making you feel confident in your decision and making it personal for you! We appreciate you sharing your experience! -The Team at Todd Heeter State Farm"
Wilma Bowling
March 19, 2026
5
out of
5
rating by Wilma Bowling
"Coleman Harding was amazing and got me the coverage I needed for my renters insurance at a great price!"
We responded:
"Wow, Wilma! Thank you for trusting us with your Renter's policy. Our goal is to make insurance feel personal, not complicated - your review lets us know Cole is doing a great job! We appreciate you! - The Team at Todd Heeter State Farm"
Olivia Mancinas
March 18, 2026
5
out of
5
rating by Olivia Mancinas
"I’ve had a great experience with Tina at State Farm. Very professional, quick to respond, and always takes the time to explain everything clearly. Highly Recommend!"
We responded:
"Reviews like this make our day, Olivia! Big smiles all around the office, but especially from Tina! Thank you for spreading the good vibes! -Todd Heeter State Farm"
Amy Rice
March 16, 2026
5
out of
5
rating by Amy Rice
"Very friendly staff and very helpful, I went into the office Friday with a friend who was paying her bill and even though the ladies, Tina and Emily were busy with people in the office, they worked productively together to move things along quickly and keep us laughing getting it all done. It's people like them that make you hope they get bonuses to show how much they are appreciated because so many businesses say it and very few show it."
We responded:
"What an amazing review, Amy! Tina and Emily do a wonderful job, and they both appreciate the kind words. We strive to be welcoming, professional, and have fun while we are doing it. Thank you for noticing and taking the time share your experience. -Todd Heeter State Farm "
Carmen Lopez
March 13, 2026
5
out of
5
rating by Carmen Lopez
"Such nice staff"
We responded:
"Hi there, Carmen! We pride ourselves on being friendly, welcoming, and professional in the office. We are glad you noticed and took the time to share! We appreciate you! -The Team at Todd Heeter State Farm"
belen Hernandez
March 12, 2026
5
out of
5
rating by belen Hernandez
"Los empleados son muy buena gente"
We responded:
"Agradecemos las estrellas y las amables palabras, Belén. Ha sido un placer tener la oportunidad de atender su seguro de automóvil. ¡Los cumplidos a nuestro personal son muy apreciados! ¡Gracias, gracias, gracias! - El equipo de Todd Heeter State Farm"
Shelley Whitaker
March 6, 2026
5
out of
5
rating by Shelley Whitaker
"Tina is very helpful!"
We responded:
"Thank you for the kind words, Shelley! Tina is great, and as with our entire team we want to be helpful to valued customers like you! We appreciate all those stars; they made our Friday! Thank you allowing us to help with your auto insurance! -The Team at Todd Heeter State Farm"
Lori Csintyan
March 5, 2026
5
out of
5
rating by Lori Csintyan
"Todd was great! He answered all my questions and made my auto insurance coverage transfer from another carrier easy and seamless. Highly recommend!"
We responded:
"Thank you for the great review, Lori! It was a pleasure to help bundle your home, auto and life insurance into one easy package. Sharing that you had a positive experience with our team means the world to us. Thanks again for all those stars! -The Team at Todd Heeter State Farm"
Eric VanHamersveld
February 27, 2026
5
out of
5
rating by Eric VanHamersveld
"Todd Heeter is very knowledgeable and professional to work with. Great experience!"
We responded:
"Thank you for all those stars, Eric! When it comes to the value of life insurance, we strive to be sure customers like yourself understand your options and find the best value for YOU! It means a lot to us that you were willing to share your experience! -Todd Heeter State Farm"
Julie Kiel
February 27, 2026
5
out of
5
rating by Julie Kiel
"From the very beginning, they have been incredibly responsive, knowledgeable, and genuinely caring. Insurance can be confusing, but they take the time to explain everything clearly and make sure I understand my coverage and options without ever feeling pressured. What really stands out is how much they go above and beyond. Whether it’s answering questions quickly, helping me find ways to save money, or walking me through a claim step by step, they consistently make the process easy and stress-free. It truly feels like they have my best interests in mind, not just trying to sell a policy. Customer service like this is hard to find these days. It’s clear they take pride in their work and care about their clients. I feel confident knowing I have someone I can trust looking out for me and my family. I would absolutely recommend this State Farm agent to anyone looking for reliable coverage and outstanding service."
We responded:
"Wow, amazingly kind words, Julie! Thank you so much! Your review made our day! We really do make every attempt to be helpful during the process of onboarding for auto insurance and through a difficult claim. Thank you for the continued support! -Todd Heeter State Farm"
By Your Side
February 27, 2026
5
out of
5
rating by By Your Side
"After my scary accident, my car and belongings and getting back to work safely was not stressful at all thanks to Todd and his Statefarm team ! Incredible customer service and support ! Highly recommend them for all your insurance needs- we have several policies with them !"
We responded:
"We're so glad you're safe and back to work and were happy to be by your side to help everything go smoothly. Thank you for trusting us during this your accident - that's when insurance really matters most. We appreciate your support and your continued business! -The Team at Todd Heeter State Farm"
Tammy Lopez
February 23, 2026
5
out of
5
rating by Tammy Lopez
"Thank you Tina you're always very kind ,friendly, and helpful. Appreciate you!! Everyone always friendly & professional."
We responded:
"Wow, Tammy! Thank you for the kind words! We're so grateful for the opportunity to service your auto insurance needs. It's customers like yourself that make it a pleasure to come to work! -The Team at Todd Heeter State Farm"
Heather Stout
February 22, 2026
1
out of
5
rating by Heather Stout
"*Update: Over the last few months things have gone downhill! Have tried to call on multiple occasions and not able to get through. Debby and Erica were always great at getting the phone or at least calling you back. Well, I learned from a friend that's also a customer that they ended up going into the office because they were having the same issue. They told me that both Debby and Erica are no longer there... not by their choice. Well, I'll be moving my business. I hope I can find Debby or Erica!!* I’ve worked with Debby and Erica for some time now, and they’ve consistently provided exceptional service from day one. In the past, they made the insurance process simple, clear, and stress-free — and they continue to go above and beyond every time I reach out. Both are incredibly knowledgeable, friendly, and always take the time to explain options in a way that’s easy to understand. Their professionalism and genuine care for their clients truly set them apart. Todd recently took over for John, and while I haven’t had any direct communication with him yet, I’ve heard wonderful things about his service and leadership. I’m confident the same level of excellence will continue under his guidance. I’m grateful for the continued support from Debby and Erica!"
We responded:
"Heather, it's always disappointing for us to hear about a bad experience. That said, it creates a great opportunity to learn and become better. While we were grateful for the kind words previously, I am having a hard time finding you as a current or previous customer of this agency and I don't believe we have had the pleasure to speak directly. I would welcome an open and honest conversation so we can improve as an agency and gain an understanding of your perspective. Please reach out at 269-983-7171, thank you. -Todd Heeter, State Farm"
josh sicurello
February 20, 2026
5
out of
5
rating by josh sicurello
"I talked to Tina on the phone was very helpful the information I needed."
We responded:
"Josh, we appreciate your business and for taking the time to post this review. Tina is doing a great job and we are always happy to help! -Todd Heeter State Farm"
Alyssa Haynes
February 20, 2026
5
out of
5
rating by Alyssa Haynes
"Talking to Tina on the phone was perfect! She helped with all my questions. Also State Farm is an amazing company anyways!"
We responded:
"Alyssa, thank you for all those stars! We strive to be as helpful as we can with our customer service. -The Team at Todd Heeter State Farm"
brenda kevin
February 20, 2026
5
out of
5
rating by brenda kevin
"As soon as I walked in I got greeted such a lovely staff!"
We responded:
"Thank you so much for the review. We appreciate your business and taking the time to share your experience. -Todd Heeter State Farm"